Baji Games FAQ — all your questions answered here

Claiming your daily sign-in bonus and free spins on Baji Games is simple. Just log in once a day and you'll see an option to claim the sign-in bonus. After logging in, look for a banner or button on the home page or in the Promotions section — clicking it will add the bonus to your account instantly.

There are several ways to get free spins: depositing a specified amount, using a special promo code, or receiving weekly free spins based on your VIP tier. Free spins are generally limited to specific slots games — the eligible games are listed in the offer's terms and conditions.

Important: free spins and sign-in bonuses typically expire within 24 to 48 hours. Any unused bonuses are removed once they expire. Make it a habit to check the "Latest Promotions" page on Baji Games regularly so you never miss an offer.

The Baji Games VIP program is divided into multiple tiers — typically named Bronze, Silver, Gold, Platinum, and Diamond or similar. The more you bet and the more active you are, the faster you'll move up.

Bronze tier: Weekly cashback benefits kick in, along with a set amount of free bets each month.

Silver and above: Deposit bonus rates increase, withdrawal limits go up, and priority support becomes available.

Gold & Platinum: A dedicated account manager, invitations to exclusive tournaments, a birthday bonus, and reload bonus rates that can be up to double those available to regular members.

Diamond: At the highest VIP tier, enjoy exclusive cashback deals, unlimited withdrawals, and access to invite-only events.

VIP tiers are typically calculated on a monthly or quarterly basis. If your activity falls below the required level in a given period, your tier may be downgraded. You can check your current VIP tier and points in your account profile.

When a match is cancelled or interrupted, Baji Games settles bets according to a set of rules:

Match fully cancelled: If a match is cancelled before it starts or called off after very few overs, your full stake is refunded. The bet is marked as "Void" in this case.

Stopped after a certain amount of play: In cricket, a match is generally considered complete once a set number of overs have been played and a result is declared. In football, if a match is stopped before 90 minutes, the result stands if play reached the 75-minute mark; anything before that and bets are refunded.

If rescheduled: If a match is postponed, Baji Games generally keeps the bet active if the match is played within 48 hours; beyond that, the bet is voided and the stake refunded.

Rules for Live Betting may differ slightly. Check the betting slip or the Baji Games Terms & Conditions page for the rules on a specific match.

Yes, Baji Games offers betting on football, tennis, badminton, basketball, volleyball, e-sports, and much more — not just cricket.

To get started with football betting: Log in and go to the "Sports" menu, then select "Football". You'll see a list of today's and tomorrow's matches. The English Premier League, La Liga, Bundesliga, Serie A, and Champions League are all regularly available.

Common bet types: Match Winner (1X2), Both Teams to Score (BTTS), Total Goals (Over/Under), Asian Handicap, and dedicated markets for corners and cards.

Live Betting: You can place bets while a match is in progress — odds shift in real time, which is part of the appeal for experienced bettors. That said, live betting demands quick decisions, so if you're just starting out, it's better to get comfortable with pre-match betting first.

If you're having trouble with the Baji Games app, try the steps below one by one — most issues can be resolved this way:

First step: Force-close the app (remove it from the background as well) and reopen it after 30 seconds. Minor bugs often clear up this way.

Check for updates: Download the latest version from the app store or the official Baji Games website. Older versions often stop working correctly.

Clear Cache: Go to Phone Settings → Apps → Baji Games → Storage → Clear Cache, then relaunch the app.

Internet connection: A weak network connection can cause the app to crash. Try switching from WiFi to mobile data, or the other way around.

Reinstall: If none of the above works, uninstall the app and do a fresh install from the official site. Keep your login details handy before you start.

If the issue persists, open bajigames.best in your browser — the site works fully on mobile. At the same time, send a message via live chat and let support know your phone model along with your Android/iOS version.

KYC (Know Your Customer) verification is required on Baji Games to make large withdrawals or access the full range of account features. The process is straightforward:

Required Documents:

• National ID Card (NID) — front and back photos. Images must be clear and all details must be legible.
• Passport or driving licence (if NID is not available).
• A selfie holding your ID document — your face must be clearly visible.
• Proof of payment method — make sure the number you used to deposit is registered in your name.

How to deposit: Go to the Verification section in your account profile and upload photos of your documents. As long as the images are clear, verification is typically completed within 24 to 72 hours.

When you need it: KYC is generally required for withdrawals of ৳10,000 or more. Getting it done in advance saves time later. The documents you upload must match your account details — any mismatch in name or date of birth may result in your application being rejected.